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General Questions:

Functional Questions:

Technical questions:

Commercial questions:


General Questions:

What is GignoMind ? (All Editions)

GignoMind is a web-based service designed to let users rapidly analyze large amounts of free text data e.g. text comments, customer and employee feedbacks (open questions, CRM, Help Desk …), answers to open ended questions, tweets, forum contents, blogs or articles.

GignoMind is the quickest, easiest and cheapest way to rapidly and objectively analyze unstructured data. Just load your verbatim in Excel in GignoMind, and see the results at once!

Who should use GignoMind ?  (All Editions)

GignoMind users are professionals dealing who need to analyze huge amount of free text data in their work:  Marketing, HR, Communication professionals, Consultants, Researchers and Academics.

What are GignoMind’s Benefits ?

  • Speed: Get results within seconds. No prep required, no need to create lexicons categories, dictionaries… Just load your raw data, click and get results!
  • Objective and unbiased (no predefinition) approach
  • Results are visual to facilitate analysis and share them easily
  • Cost optimization: Pay per use (except Basic (free) Edition)
  • Flexible: Run GignoMind ‘as is’ (Basic, Analyst)  or integrate it in your online platform through APIs (Enterprise).

How does GignoMind work ?

Three easy steps:

  1. Copy your texts in the (Basic Edition) or load your full text data in an Excel (2003/2007/2010/2013) sheet
  2. Click and see the results
  3. Get detailed results (results may vary from an andition to another see page “Solutions“)
GignoMind automatically reads your full text data, extracts relevant words and identifies topics.
See the results on the GignoMind dashboard with a wealth of features: Lists, pie charts, word tags, widget…
Basic results are sent be email (Basic Edition). On other editions, all results are downloadable (see details in page “Solutions“)


What are GignoMind’s output?
  • A one-page summary dashboard top 10 most relevant topics, top 20 most relevant words and charts (The Dashboard), with direct access to texts related to topics and words: available on all Editions
  • A detailed list report of all topics with associated verbatim, sorted by relevance (see details in page “Solutions“)
  • A detailed list report of all words or expressions with associated verbatim, sorted by occurrence (see details in page “Solutions“)
  • A list of all keywords sorted by occurrence (limited to 100 in Basic (Free) Edition, unlimited in other versions)
  • An interactive widget displaying the top 10 topics and corresponding verbatim: available on all Editions
  • A dedicated download area for all results (MS Excel format): available on Analyst and Enterprise Editions
  • Some results may be limited in Basic (Free) Edition (see details in page “Solutions“).


Functional Questions:

How are topics and words identified by GignoMind ?

GignoMind selects the most relevant words, both common and rare, and groups them into topics according to three core guidelines:

  1. Identify each word’s occurrence and weight
  2. Determine each word’s proximity with regards to all other words
  3. Compute an optimal keywords list to reveal primary, and secondary themes as well as weak signals. (Limited on Basic (Free) Edition)
GignoMind regards a word as series of characters bordered by spaces, without referring to pre-existing semantic dictionaries.
In order to remove non-significant items, GignoMind processes verbatim with a proprietary “lemmatizer” that reduces words to their base form (i.e.: reduce plurals to singular, conjugated forms to infinitive).
GignoMind also removes stop words (e.g. ‘of’, ‘at’, ‘no’, ‘not’, ‘on’, etc.). Proper nouns are not shown by default; they can be identified, however, if the appropriate option has been selected in the Settings (available on Analyst and Enterprise Editions). It also removes some meaningless tags like RT for twits.
Once individual words have been identified, GignoMind analyzes words by groups and determines the most relevant groups among all verbatim to reveal themes. GignoMind also identifies the most relevant verbatim for each groups.
Note: The default word count selection for analysis is set at 100 words.  This default value is not a limit set in calculation, only in presentation. Users can set preferences to any word count limit (available on Analyst and Enterprise Editions).
Althoug GingoMind proposes a name for each topic, user can rename topics.
User can group topics together in refining analysis (available on Analyst and Enterprise Editions).
User can also create list of words / expressions that he (or she) want to omit, add, consider as invariable, as well as group as synonyms. (available on Analyst and Enterprise Editions).

What languages are supported? (All Editions)

All Latin-based languages can be analyzed, including English, German, French, Spanish, Italian and Portuguese (BR).

GignoMind does not currently support Asian languages, Greek, Arabic or Russian.

How are plurals handled? (All Editions)

To prevent redundancies, GignoMind On Line automatically groups together plurals and singulars.

How are conjugated verbs handled? (All Editions)

To prevent redundancies, GignoMind On Line automatically groups conjugated into their infinitive.

How are proper nouns handled?

Proper nouns are not showing by default, unless very frequent. Yet they can be identified, if the appropriate option section has been selected in Preferences (available on Analyst and Enterprise Editions)..

What are the scientific concepts underying GignoMind Technology? (All Editions)

GignoMind is based on mathematical findings in the new field of data mining, data mapping and management.

An underlying principle of GignoMind mathematics is that the true wealth of information is found in the links between words and expressions, and not in semantic pre classification.
GignoMind radically differs from semantic approaches. Topics are identified based on proprietary algorithms that differentiate GignoMind from traditional semantics-based text mining systems:
  • No lexicons nor predefined dictionaries/categories are required; neither prep nor ontological maintenance are required. ‘Semantic bias’ is removed from the analysis.
  • Weaker signals become visible
  • Unexpected relations appear spontaneously to reveal undetected, potentially vital pieces of information

What qualitative sorting possibilities are in GignoMind ? (Analyst and Enterprise Editions)

Qualitative sorting is easy in GignoMind.

Topics and words can be easily compared and sorted according to structured criteria using drop down lists, i.e. age, location, gender, etc.
In order to activate this functionality, you need to determine a “Main Property” when uploading your data. (not available in Basic (free) Edition)
Once GignoMind has processed your data, you are able to see/sort results according to your main property, as well as compare those results to all verbatim.
In the download section, GignoMind will automatically prepare a breakdown of results according to the main property. (available on Analyst and Enterprise Editions)

Technical questions:

Is there a particular format for Excel spreadsheets? (Analyst and Enterprise Editions)

Verbatim should be located in one Excel column. Other columns are regarded as properties by GignoMind. First row is regarded as the header. (not available in Basic (free) Edition).Please note that all columns in the initial Excel file are in the outut excel files, thus enabling to make pivot tables easuily.

Can GignoMind be integrated in other software systems or services ? (Analyst and Enterprise Editions)

Yes. GignoMind can be integrated as an embedded service in other services or software. It requires Enterprise Edition. For more information, please contact us at :

Can I use GignoMind with survey softwares and online survey services? (Analyst and Enterprise Editions)

Yes, assuming that these solutions supports open ended questions to collect free text data and provide results in Excel or CSV format, which is most often the case.

Can analyze free text data coming from other systems, such as ERPs, email or MS SharePoint? (All Editions)

Yes, provided that the data can be exported and/or converted into the Excel format, which is usually the case.

When exporting data for analysis in GignoMind, please make sure that the UTF-8 format is selected. We suggest that send us a sample data file should you experience difficulties using GignoMind :

Can I analyze the content of documents in other formats than MS Excel, such as MS Word, PDF, PowerPoint, HTML, …? 

No, except XML format with Enterprise edition (some technical integration is required prior to do so)

Are there limitations in terms of data load/quantity to be analyzed with GignoMind?…

Basic (free) edtion : number of texts is limited to 150 and text length is limited to 1,200 characters.

Other Editions are not limited, except by your GignoMind credit availability.

Yet, the GignoMind online platform is voluntary limited to 37,000 verbatim per analysis for technical reasons. This limit can be pushed if necessary. In some cases, a dedicated infrastructure may be required for analyzing larger amounts of text data. For more information, contact us at

Commercial questions:

Is there a trial version ?

There is a free version with the basics. Feel free to ask question to

How much does GignoMind cost ?
For less than 150 verbatim per analysis containing less than 1,200 characters, it’s free.
Pricing is on a pay per use model: it consists in a yearly fee that depends from the number of texts your intend to analyze. Depending on volume, prices go down from 24 cents of a dollar to 1,5 cents per text.
Should you be willing to analyze short texts like twits, special prices are available : please tell us how many texts your intend to analyze at
For Workgroup and Enterprise Editions, you may authorize multiple users to use GignoMind within your organization.
Academic pricing is also available: 75% off. Please contact to benefit for academic pricing at

Are there volume discounts?

Yes. It depends on volume of texts you intend to analyze on a yearly basis.

Pricing is on a pay per use model: it consists in a yearly fee that depends from the number of texts your intend to analyze. Depending on volume, prices go down from 24 cents of a dollar to 1,5 cents per text.

Should you be willing to analyze short texts like twits, special prices are available : please tell us how many texts your intend to analyze at

Should you need further information, please contact our Sales Department:

Are there any maintenance or support costs No. Prices include email technical support. Depending on your time zone, contact GignoMind support at:


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